Security and Education

Protect Your Identity and Accounts

• Do not click suspicious links or open unexpected attachments or texts. Be aware of Phishing emails and SMiShing texts.
• Do not provide account info to links in emails or texts.

• Do not use unknown or unsafe devices to access your account.
  - This includes cell phones, tablets or computers.

• Use only phones, tablets and computers with the latest software and security patches.
  - Use auto-update for all programs to receive the latest security patches. See Securing Your Device.
  - Windows XP and Windows Vista (as of 4/11/2017) are no longer updated by Microsoft. Consider upgrading to Windows 10.
       - https://www.microsoft.com/en-us/windows/windows-10-specifications?OCID=win10_null_vanity_win10specs

• Use anti-virus software and keep it updated. See Securing Your Device.
• Keep your browser updated. See Securing Your Device.
• We are providing these instructions as a courtesy only. We cannot and will not provide any support beyond providing these written instructions. Do not call for technical support.
• Even with these recommendations, you the consumer must remain vigilant and suspicious of requests for information in order to protect yourself. Be very careful and report all suspicious activity to FCNB immediately.
• Report fraud immediately. Call us:
  - Main Office: (937) 663-4186
  

• To report a lost or stolen VISA or MASTERCARD credit card, call (937) 663-4186
• To report a lost or stolen VISA DEBIT or ATM card, Contact your local FCNB Branch